Who we are
Suggested text: Our website address is: https://aromawaxmelt.co.uk.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Refund policy
Thanks for purchasing our products at Aromawaxmelt.
As our products are entirely hand produced, there will be minor variations between batches and each individual item.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN POSTAGE
If your return is a change of mind, for instance if you have picked scents and aren’t keen on them, you are responsible for return postage costs. If the items are defective (wax bars broken in transit does not class as defective), for instance no scent on our inspection, we will refund the return postage cost. Please consider that in few cases, there are some scents which a minority of people are less susceptible to.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact us.
NON-APPLICATION OF DISCOUNT CODE
To ensure a seamless shopping experience, please take note of our policy regarding the use of discount codes;
1. Code entry: Discount codes must be entered at the time of checkout. Our system is designed to immediately apply your savings, and we cannot retroactively apply discount codes to orders that have already been placed. We also do not retroactively apply discount codes to orders placed prior to a discount code being made active.
2. One-Time Courtesy: We understand that mistakes happen. If you forget to apply a discount code, please contact our customer service team within 6 hours of your purchase using the ‘Contact Us’ page on our website. As a one-time courtesy, we may apply the discount to your order and refund the difference.
3. Future Purchases: To respect the fairness and limits of our promotions as well as reduce administration work, this courtesy can only be extended once per customer. Future discounts will need to be entered at the time of purchase to be valid.
4. Visibility of Codes: We strive to make our discount codes clearly visible throughout the shopping journey. If you have a code, please look out for the discount code field during checkout.
5. Technical Issues: If you experience technical issues with applying a discount code, please reach out to us before completing your purchase. We’re here to help ensure you receive your well-deserved savings. Discount codes are case sensitive and may or may not contain spaces, please enter them as seen.